FAQs

🧴 Product Information

1. What makes shea&i products different?
Our products are handcrafted in small batches using sustainably sourced, high-quality shea butter and natural oils. We focus on clean, effective formulations free from parabens, sulfates, and synthetic fragrances.

2. Are your products suitable for sensitive skin?
Yes! Our products are formulated with sensitive skin in mind. We use gentle, nourishing ingredients. However, we always recommend doing a patch test before full use.

3. Are shea&i products vegan and cruelty-free?
Absolutely. All our products are vegan, and we never test on animals.

4. How should I store my products?
Store in a cool, dry place, away from direct sunlight. Because our products are natural, they can be sensitive to heat.

5. Do your products have an expiry date?
Yes, our products are best used within 6–12 months of opening. 

🚚 Shipping & Delivery

6. Where do you ship to?
We currently ship across South Africa and selected international countries. For international delivery options, please reach out to us directly.

7. How long does delivery take?
Local orders typically take 2–5 working days. Delivery times for international orders vary depending on the destination.

8. How much does shipping cost?
Shipping is calculated at checkout based on your location. We offer free delivery on South African orders over R600.

9. Can I track my order?
Yes! Once your order has been dispatched, you’ll receive a tracking link via email.

💸 Orders & Returns

10. How can I place an order?
Simply browse our website, add your favorite products to the cart, and proceed to checkout. We accept major debit/credit cards and secure online payments.

11. Can I change or cancel my order after placing it?
If your order hasn’t been processed yet, contact us immediately and we’ll do our best to assist.

12. What is your return policy?
Due to the nature of our products, we unfortunately cannot accept returns on opened items. However, if there's an issue with your order, please contact us within 7 days and we’ll make it right.

📦 Stockists & Pop-Ups

13. Where else can I find shea&i products?
Besides our website, you can find us at selected pop-up markets and partner stores. Visit our social media page for upcoming locations.

💬 General

14. Do you offer gift wrapping?
Yes! We offer gift wrapping and handwritten notes. Just add your request in the order notes during checkout.

15. How can I collaborate or stock shea&i in my store?
We’d love to hear from you! Please fill out our Wholesale & Collaboration Enquiry Form or email us at info@sheaandi.co.za

16. I have more questions – how can I contact you?
You can reach us via email at info@sheaandi.com or DM us on Instagram @shea_and_i. We’ll get back to you within 24–48 hours.